What is the shipping time?
- The shipping time depends on your geographic location. We invite you to take a look at your invoice and see which shipping option you have selected.
How do I track my order? (or the DHL tracking number does not work).
- We always send an email with you tracking number when we fulfill your order. By clicking our the tracking provided in this email, a new page showing up the status of your order will open.
How does the membership work?
- Every month, Mooshe will send a package with 4 pairs containing our member-exclusive socks to our members.
- The payment is processed on the first day of every month.
- Member orders will take 1 to 3 days to be processed
- Packages are shipped via standard shipping directly to your home address on the first day of every month.
- To CANCEL your subscription, email us at : firstname.lastname@example.org
I submitted the wrong shipping address, what can I do?
- If you made a mistake while submitting your shipping address, simply send us your complete name, order # and the proper address where you wish to receive your order within 5 hours after ordering. We will be happy to make the necessary changes for you if it's not too late.
How can I cancel my membership
- Simply email us at : email@example.com
What are the return or refund policies?
- Depending on the circumstances (major defect or late package arrival), we will refund the socks, ship another pair or give a discount. If for any other reasons you want a refund, contact us at firstname.lastname@example.org
- For more info : click here
What size are the socks?
- All socks are one size fits all, but the perfect fit would be between 4 and 9 us! :)